mediation, facilitation, and negotiation

dispute resolution certificates

Dumas & Associates, Inc. provides contract training and coaching services for private organizations, 40 hour community and family mediation certification programs, court-ordered conflict awareness and deescalation courses, and experiential community education forums.
—Results:
We’ve helped 100’s of individuals gain confidence and competence in addressing difficult issues pro-actively and productively. Skagit Valley Community Action Agency, Skagit County Youth & Family Services, Skagit County Mediation Services, and Whatcom Community Foundation. See our news page for upcoming open enrollment courses with the Whatcom Dispute Resolution Center, Northwest Training Institute.

multi-party negotiations

Mary Dumas is a guest lecturer and instructor in multi-party negotiation and collaborative process design and facilitation for the University of Washington’s Program on the Environment, Huxley College of the Environment at Western Washington University, Washington Agriculture and Forestry Leadership Program, and community-based leadership programs.
—Results: Dumas & Associates, Inc. brings multi-party negotiation principles and practices to life through the use of real cases and scenario-based experiences. Mary Dumas stays fresh on developments in the field of collaborative governance and citizen engagement. See presentations for areas of applied study.

facilitation basics

We help you get beyond the basics of meeting time management and help you learn to apply interest-based approaches to building meaningful, action-oriented discussions —or why meet in the first place? We’ve compiled the most popular 1 hour skills building sessions to create this 10 hour course, which includes practicum components. 
—Results:
Participants leave with practical tools, and learning experiences that broaden the range of interventions used to stimulate inclusive dialogue, rigorous deliberation, and effective group collaboration and decision-making.